Title: Billing Appeals Formulated: 04/07
Submitted by: Bursar Reviewed: 08/08, 10/11, 03/15
Approved by: College Leadership Council Revised: 07/07, 09/08, 10/11, 03/15

 

 

Purpose:

The purpose of this policy is to provide an opportunity for students to seek an appeal for paid or outstanding billing charges due to Cox College.

 

Policy:

Students may submit an appeal, in writing, to contest paid or outstanding billing charges due to Cox College no later than ninety (90) days after the end of the semester/term. Any student who fails to submit an appeal, in writing, within the ninety (90) day timeframe, by default waives all rights to an appeal. Any exception could be approved by the Vice President of Business and Finance (VPBF) or President.

 

Forms utilized:

Written appeal and supporting documentation provided by student or a legal representative.
Request for Billing Appeal form

 

Procedure:

Student must submit a written appeal and provide any supporting documentation to the Bursar no later than ninety (90) days after the end of the semester/term unless an exception is approved. The written appeal must include the student name, student ID number, date, the term for which charges are being contested, explanation as to why the appeal is being submitted, and the student’s signature.

Serious consideration will only be given to those with extenuating circumstances outside the control of the student. Non-attendance of classes and/or not completing an official withdrawal from the college does not constitute as extenuating circumstances.

The appeal will be taken to the Billing Appeals Committee consisting of representation from Admissions, Registration, Financial Aid, Billing, Student Support and Academics. The Billing Appeals Committee will meet within the first full business week of each month s decision within fourteen (14) calendar days.

If the appeal is denied through the review process, the student may request a personal hearing with the Billing Appeals Committee. The request for a personal hearing must be submitted no later than fourteen (14) calendar days after the date of the denial letter. After a personal hearing; the student will be notified in writing of the committee’s decision within fourteen (14) calendar days.

The decision of the Billing Appeals Committee is final, unless exception has been approved. The decision of the committee will be forwarded to the VPBF and President when the process is complete. Paperwork will be placed in the billing appeals file.

 

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