Billing Appeals Policy

Title: Billing Appeals Formulated: 04/07
Submitted by: Bursar Reviewed: 08/08, 10/11
Approved by: College Leadership Council Revised: 07/07, 09/08, 10/11

Purpose:

The purpose of this policy is to provide an opportunity for students to seek an appeal for paid or outstanding billing charges due to Cox College.

Policy:

Students may submit an appeal, in writing, to contest paid or outstanding billing charges due to Cox College no later than 30 days after the end of the semester/term. Any student who fails to submit an appeal, in writing, within the 30 day timeframe, by default waives all rights to an appeal.

Forms utilized:

Written appeal and supporting documentation provided by student.

Procedure:

Student must submit a written appeal and provide any supporting documentation to the Bursar no later than 30 days after the end of the semester/term. The written appeal must include the student name, date, the term for which charges are being contested, explanation as to why the appeal is being submitted, and the student signature.

Serious consideration will only be given to those with extenuating circumstances outside the control of the student. Non-attendance of classes and/or not completing an official withdrawal from the college does not constitute as extenuating circumstances.

The appeal will be taken to a six member Billing Appeals Committee consisting of a representative from Admissions, Registration, Financial Aid, Billing, Student Services and Academics. The Billing Appeals Committee will meet within the first full business week of each month to review appeals submitted by the last business day of the prior month. The student will be notified in writing of the committee’s decision within 14 calendar days.

If the appeal is denied through the review process, the student may request a personal hearing with the Billing Appeals Committee. The request for a personal hearing must be submitted no later than 14 days after the date of the denial letter. After a personal hearing; the student will be notified in writing of the committee’s decision within 14 calendar days.

The decision of the Billing Appeals Committee is final. The decision of the committee will be forwarded to the President when the process is complete. Paperwork will be placed in the billing appeals file.

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